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Sanitation app helps navigate city services

Sanitation app helps navigate city services

Sanitation app helps navigate city services

Jordan Diedrich, City of Scottsbluff deputy director of public works, shows the city's ReCollect app where residents can go to pay their bills, check their sanitation or recycling schedule and access a number of other city services.

A new app from the City of Scottsbluff is designed to help residents with paying their bills or accessing the city’s sanitation schedule.

Notifications through the ReCollect app can be sent to make users aware of holiday schedules or any other potential change to the regular sanitation pickup schedule, such as a truck breakdown or a snow emergency that interrupts the regular collection schedule. Customers can also receive a reminder of regular pickups to help keep them from forgetting to put their trash or containers out.

Deputy director of Public Works Jordan Diedrich said the city puts out information through the newspaper, radio and TV about schedule changes, but still often gets phone calls, especially on holiday weeks from residents inquiring about the changes. After looking at the possibilities of the app, the city decided to move forward with it.

“Basically what it does is it gives us a more direct and personalized way to get to the citizens about their trash schedule,” Diedrich said.

By downloading the app and putting in a service address, customers can access calendars for service days, set reminders and even report a problem with service, such as a container that needs to be replaced. Customers can also pay their bill through the app.

A recycling directory is available to tell consumers what to do with products.

“If you want to know how to get rid of something, you just type in ‘cardboard’ or any material, and it will pull it up and tell you everything you can do locally with it,” Diedrich said. “It will tell you, ‘Put this item in your blue recycling cart, or you can drop it off at our recycling depot.’ It will give you phone number, email, hours of operation and it will even give you a location that you can just click, and it will give you directions to it.”

By offering the app and the online option, city staff hopes to better inform the public about changes as well as events such as the community cleanup event that was held over the summer.

Reminders can come in the form of notifications from the app, via e-mail or text message.

In the first three weeks of the service, 100 reminders had been scheduled, but the city would like to see that number continue to grow.

“We’re going to be pushing it out more and more,” Diedrich said. “As people call in and ask how to recycle something or ask about their schedule, we tell them about the app, and we tell them about our website, and most everyone seems very interested in it.”

ReCollect is available through both Google Play and the Apple App Store by searching Scottsbluff Sanitation. Services can also be accessed through the city’s website at www.scottsbluff.org/recycle.

mark.mccarthy@starherald.com

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Reporter

Mark McCarthy is a reporter with the Star-Herald and oversees the Gering Courier as editor. He can be reached at 308-632-9049 or via email at mark.mccarthy@starherald.com.

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